Ozark Computer Works Frequently Asked Questions

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Frequently Asked Questions
 

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Here are the ten most frequently asked questions by our customers.

 

1-A. Computer viruses are similar in behavior to human viruses.  Us humans can take vitamins and immune system boosters every day, but we can still get a virus.  Just like there are several different strains of human viruses, there are several different strains of computer viruses.  There's a good chance your anti-virus software has blocked 99% of them, however, that 1% was able to squeak by and get in.  Computer viruses can get on your computer in a number of ways.  Some are email, insecure web pages, hackers and so on. Click here for an example life cycle of viruses, and how you can avoid them.

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2-A.Sluggish response, continual pop-ups, disabled task manager, inability to browse to security related software sites, inability to boot up at all, Blue Screen of Death, and overall operator frustration are all signs that your computer could be infected with a virus.

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3-A.Malware is short for "malicious ware".  Similar to a virus, this little bug reaks havoc on computers and is designed to infiltrate your computer without your consent.  Malware is a general term for software programs that have been designed with or can be used for malicious intent. These include viruses, worms and Trojans.

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4-A.Computer software that obtains information from a user's computer without the user's knowledge or consent.  This could include browsing habits, credit card information, usernames, passwords, keystrokes, etc.

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5-A.Adware or advertising-supported software is any software package which automatically plays, displays, or downloads advertisements to a computer.

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6-A.The short answer is yes.  The long answer is, yes, but...Those programs are resource hogs and require a lot of disk space and physical memory to operate.  It is our belief and real world experience that one should have varying programs to take care of each different problem type.  Kind of like an all in one printer.  If one piece of the printer fails, the whole unit fails.  By installing software designed to tackle each problem area, you are getting the best of all worlds.  More than likely, a program designed to tackle each problem will use less hard drive space, resources and memory as the all inclusive "suite" application.

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7-A. Do you have senitmental family photos, movies or expensive music on your computer that you can not live without?  What about financial data or college term papers? Have you downloaded a program online and do not have the CD that it came on? If so, you need a backup.  Imagine if you will that your computers harddrive totally failed.  It happens every day and leaves people wondering why their computer tech never told them about backing up their data.  There are ways to retrieve the information from a failed hard drive, but the costs of such service averages between 3 - 5 thousand dollars and the wait can be months.

A backup harddrive costs less than $100, and we can setup your computer to automatically backup your important data on a nightly basis while you sleep and even send you an email confirmation letting you know it was all backed up.

In the event of a hard drive failure, we can restore your data from the backup drive and you can be back to normal in no time at all.

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8-A. Surge protectors are just that...surge protectors.  They offer good basic protection from these power plunges and surges that we experience so often in the Ozarks.  However, one bad surge can leave your surge protector defensless and your computer vulnerable to failure.

We at Ozark Computer Works recommend the use of a good quality Uninterrupted Power Supply (UPS).  These UPS's offer a continual 110 volts to your computer.  They never allow more or less volts to come through to your computer.  They do this utilizing 12 volt technology designed to output 110 continuous volts.  Also, in the event of a power outage, often they will give you up to 15 minutes of runtime on your computer so you can save the work you are doing and shut down your computer properly.

Some say that computers are designed to be able to withstand power outages.  Imagine if you will that you are driving your car down the interstate at highway speeds and you slam your car into Park.  That is the same effect of a power outage to a computer and a "hard shut down".  It may be fine after doing it a couple times, but eventually it will fail.

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9-A. Yes, we work on most Mac computers. Please call first.  We do repair all iPhone series phones.

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10-A. Our normal business hours are Mon-Friday from 8 AM to 6 PM.  We will be closed on all major holidays.

  Ozark Computer Works, LLC